Mary K. - Allen, TX
When my dog, Blue, was diagnosed with Cancer, I was devastated. I took him to the Center for Veterinary Specialty in Lewisville, where Dr. Gulikers oversaw his care including chemotherapy treatments. Yes, it was expensive, but the staff was very up front with us about the cost so it was no surprise.
Dr. Gulikers was very loving and kind towards Blue during his treatment and was his biggest cheerleader as Blue went through the ups and downs of Cancer treatment. It was apparent that Blue felt that he was being treated kindly by all of the staff. He always pranced in and was happy to see all of them. The love that they showed Blue during this time was so appreciated by all of our family.
Blue lost is fight with this terrible disease and I still miss him every day even though it's been two months now since his death. Yes, I am one of those people who loves their dog like he is my child - it's just the way that I felt about him.
There is one thing that I am very certain of, however, and that is the staff, including Dr. Gulikers loved Blue and did their best to help him survive. They are wonderful and cried right along beside us.
Sheri C - Shady Oaks, TX
Token's very precious and SUPER BIG "Thank You" sent to the CVSEC Team!!!
Packed For The Rainbow Bridge
Lisa K - Allen, TX
Dear CVSEC Staff,
I just wanted to take the time to tell you "Thank You". I came in Thanksgiving night with my sweet boy, Sarge. He was battling an episode with his heart that unfortunately was new to this 11 year old bully. We had just started to dabble in medication for close to 6 months and he seemed to be doing OK...until that night.
I had a horrific encounter at the ER vet that I stopped at first that night. The vet had zero compassion and told me 5 minutes after walking in the room to put him to sleep because he had no idea what to do for him. I couldn't make that decision and I couldn't leave without him! I don't have kids...my dogs are my kids! I have 5 and to know that I would go home without him that night killed me!
I loaded him up and came to you guys where it was a totally different experience! The entire staff that I dealt with that night until the early morning on Friday was amazing!
Unfortunately, I did not get to leave with Sarge. His tired little heart stopped and while CPR was being performed I spoke with the vet where she informed me that if he did come back how hard it would be on him. I made the decision that it was ok to stop. I spent some time in the room with him before leaving and when I was ready I spoke with a very sweet lady about the next steps. She kept telling me how sorry she was as she went over cremation which made me cry even more.
Every single person on the way out expressed how sorry they were and gave me their condolences. Yes, I left with a broken heart but I left knowing everything was done for my baby.
So, "Thank You" from the bottom of my heart.
Lots of love,
Lisa and Sarge Knight
Holly and Jim D - Farmer's Branch, TX
Thanks so much to the staff at CVSEC VET for making a tough time easier when our 5-month old puppy, Zoey-Quinn was a patient. Special thanks to Dr. Mahon and Dr. Mix who treated ZQ when she was in pulmonary distress. Zoey was diagnosed and treated immediately and we were given a very thorough explanation of her treatment. Thanks also to the client services staff and nurses who were never bothered with our late night and early morning calls to check on our puppy.
Your facility is top-notch, as is the service we received. I have attached a photo of our Zoey-Quinn for Dr. Mahon. Zoey got her first "beauty shop/haircut" today since being at the Center. Dr. Mahon was especially great by referring to our puppy while in the oxygen tank as "Zoey Doll Doll", even though I only mentioned once during intake that this was her nickname. It's this kind of personalized attention that makes the staff and Center is great!
Rusty and Jeff - LEWISVILLE, TX
My name is Rusty Gage. When I woke up on the morning of March 26, I had no idea that I would end the day as an unexpected client at your clinic. With fate landing as it does, I am so grateful that it led me to Center for Veterinary Specialty and Emergency Care. Our 14-pound Parson Russell Terrier - or Parti Schnauzer, depending on who you ask (we still really don’t know, as he’s a rescue dog) - was attacked by an 80-pound dog who was likely startled by a fast-moving, much smaller presence in its periphery. When all was said and done, Keoki was left with lacerations and life-threatening internal injuries.
I was near downtown Dallas during rush hour when all this happened, so it was several hours before I was able to arrive at your hospital. When we did arrive, we were absolutely stunned at the level of care provided by 100% of the staff. Our only regret is that we were so engrossed in Keoki’s issues that we do not remember all the names, the caring faces and the caring words of everyone who guided us through where Keoki would be led, but we do believe that every one of those folks were well aware of our sincere appreciation for the time they took with us and for the sincerity and empathy with which they delivered news and updates. Receptionists, administrators, paperwork gatherers…we wish we could remember all their names, but we were so engrossed in our personal issue that we simply do not remember.
We do remember Dr. Vadell, who we believe was the intake doctor (we could be wrong on that part, as we arrived several hours after Keoki arrived). We greatly appreciated her candor and the skillful way she walked that all-too-thin tightrope between delivering potentially bad news with honesty and hopefulness. I (Rusty) also remember Jessica - one of the most critical members of your team. (I’m sorry that I do not remember her last name). I believe that her title is “Veterinary Social Worker.” I had never heard of such a role. I must admit, though, that having such a person come in and talk with me before I could go back and see my sick little boy slapped onto the situation a reality that hadn’t existed prior to Jessica’s entering the room.
Still, stepping back from the situation, I am so appreciative of your hospital having such an important compassion component as part of an all-encompassing care plan for the entire family - AND the person playing the role - Jessica is absolute perfection. I know the day will come when Keoki and I will have to say goodbye, but I would never have imagined it having come through another dog tearing him apart, especially when he is one whose ultimate joy in life is that of playing with other dogs. The thought of having to go home and leave my beloved little boy’s lifeless body there at the hospital after such a shock with nothing more than a simple but well-intended “I’m sorry” from any other caregiver would have added an unbearable amount of salt to the wound. A big thank-you to Center for Veterinary Specialty & Emergency Care for considering the role of Veterinary Social Worker to be just as important as the role of Doctor of Veterinary Medicine, and a big thank-you to Jessica for following her heart’s work.
We also want to sing the praises of Dr. Mahon. Beyond the commensurate professional who clearly understands the science of her field, she understands the family component. Dr. Mahon not only took the time that both of Keoki’s daddies needed to understand his physical condition, she extended herself well beyond what the job required. We simply cannot put into words how much we appreciated how much time and care she took with us and with Keoki. It would appear that the small paragraph dedicated to her in this email would reflect a small amount of gratitude, but that would be wholly and completely wrong.
We are simply so overwhelmed that we cannot find the words to express our gratitude for the scale and scope of the authenticity of her care. Beyond all the kudos written here, we want everyone there to acknowledge this: we understand that, just like any job, your respective roles at Center for Veterinary Specialty & Emergency Care are indeed jobs. They’re the roles that you play when you arrive for your work schedule on any given day. There are days that you want to go to work, and there are days that you don’t want to go to work. There are demands placed on you that you just don’t want that day. There are ridiculous things that happen that just make you shake your head. There are days full of monotony, and there are days that cause stress and headaches. To get to where many of your staff are, they had to get up before the roosters to go sit and listen to some boring college professor when it would have been much easier just to get thirty more minutes of sleep in that tiny dorm room. They had to take tests that required study nights when friends got to go to the club or to the game. However, when all was said and done, all that “stuff” eventually made a mark on the world. All that “stuff” eventually changed lives.
Because your staff was and is willing to tolerate all that “stuff,” our Keoki is alive and thriving, smiling in the attached photo today, just minutes after having had the sutures from his thoracic surgery removed, eager to take the stairs three at a time again. Keep tolerating. Keep remembering why you do what you do. You’re changing the world for the better, one family at a time. May your kindness be returned many times over, both as a hospital and as individual people. Rusty, Jeff & Keoki
Austin M - Dallas, TX
Thanks to the whole Staff @ CVSEC for bringing my baby boy back! He was in such a critical condition just 3 days ago with a small chance of making it, and their Team of Criticalists, Techs, Nurses, and Surgeons acted quickly and professionally with only Bentley's health in mind. We will never bring him anywhere else, and we are eternally grateful for CVSEC's services. They are the best in DFW hands down. Only my Bentley "Tom Brady" McMeans was capable of such a second half comeback.
Karrie F - LEWISVILLE, TX
I never want to have to meet the team at an ER but it is part of life. Your team, everyone I spoke with and met was amazing.
My 13.5 yr old Bulldog had pneumonia on Christmas Day. I took her to the ER I knew about and they kept her overnight but they are an after-hours clinic. I had to pick her up in the morning and our family Vet was closed due to the holiday. To say I was panicked would be an understatement.
The ER clinic gave us your name and I called. The first question asked was "does she need oxygen for transport?" That right there showed me you cared. Once we got there, Petunia was well cared for as were we. When we went to visit her, you had put a blanket on her and a pad on the bottom of the crate since she was having trouble standing due to her old age. What you didn't know is that she sleeps under her Georgia Bulldogs blanket on my bed every night so putting that blanket on her made her feel comforted, I am sure of it.
I even asked yesterday as we checked out if you saw patients as a "regular" Vet would because I would only come to you going forward if possible. Sadly, you don't but know that when I need an ER or Specialty Vet, I will be 100% loyal to you and will tell everyone I know. I am your biggest fan.
Thank you for all you did for my baby girl.
Jericho G - Lewisville, TX
Just wanted to say hi and share a photo with Dr. Hollman....Leonidas a week ago on the left...him tonight on the right...resting and taking meds but it able to stand and has no shakes. Long road and we'll go slowly but I had to share. Thank you everyone! for loving my boy like I do.
Elissa T - Lewisville, TX
I received this amazing card from you guys!!! I cried my little heart out! in the worst moment of my life... Y'all made me feel so comfortable and you were so loving, gentle and more than understanding with my cremation planning. I wish things could have been different but to think of ME after the fact is undeniably the most thoughtful thing y'all could have done for not even really knowing us.
Jim C - Lewisville, TX
To Dr. Case, Alicia, and my other friends at CVSEC: I made my person – who you know as Mr. C but I just called Jim (roughly translated: Ruff) – promise me that he would write you this letter to let you know how much I appreciated your caring and comfort during my bout with lymphoma. I’m grateful to you all for the extra few weeks I had with him and my companions. During my visits there, I think you heard him refer to me by several names. Obviously, my given name was Schultz, but I also answered to the diminutive Schultzie; Dude; a derivative of that, Doodlebug; and yet another derivative, Mr. Doodles, or just Doodles. I never was sure what was up with all the names but I didn’t mind – I answered to all of them, and they made me feel special. Truth be told, I also really appreciated it when Alicia called me Handsome Pants. She probably said that to all the dogs, but I liked to think it was just for me.
Anyway, my person had a nice lady come and take some pictures the day I left CVSEC. The one below shows me at home in my favorite spot on the couch with my friends (from left) Rascal, Gus, and Molly. (Obviously, I’m the good-looking salt-and-pepper schnauzer.)There’s also a print of just me. I wanted you to have them as a token of our thanks for everything you did. I understand this wasn’t my person’s first connection with Dr. Ducote’s practice, which has become CVSEC. She has a very important mission and all of you are a special part of that mission. Thank you all again for what you did for me and for my person, and for all the other animals in your care. Fondly, Schultz
The Griffeth Family - Lewisville, TX
Dear Dr. Lindsay,
Thank you so much for taking time to talk with me today. We greatly appreciate your insight and willingness to help us understand our Ashley's possible diagnosis, prognosis and treatment options. This is a sand and frightening time for us in "new territory". It gives us comfort knowing we have excellent Veterinarians guiding us and caring for our little girl
Thank you for helping us along this path. We appreciate your kidness
The Casillas Family - Lewisville, TX
Thank you for all your help & caring for Holly!
We appreciate it!
- The Casillas Family
Sunil D family - Lewisville, TX
Dear Dr. Eng, Dr. Fann, Dr. Gillett, Dr. Knight, Dr. Sires, Dr. Stikeman and Associates, On behalf of our entire family, I'd like to express our most sincere gratitude for the way you cared for our beloved pet, Sasha. He was my daughter Puja's favorite dog. A happy playful spirit, and an excellent protector. A piece of out hearts will certainly be missing for some time. Sadness aside, we could not have asked for a better care takers during his last days. Your stay went above and beyond the level of service most people would expect for the care of an animal. Your compassion and understanding during the past week helped us to feel comfortable leaving him, knowing he would be in good hands. The fact that we were able to spend quality time with him, and say goodbye before he passed means more to us than yo may realize. Again, from the bottom of our hearts, thank you for your efforts and care of our four-legged family member
Tania I - Lewisville, TX
Thank you so much for making Wuckie so much better. He use to never want to roll over and get his belly rubbed. Now he wants to all the time. Dr. Ducote, your approach to finding the issue at hand was wonderful we know we may have a long road but are grateful for your guidance through it. From Wuckie, Coco (sister) and myself, A big Thank you! - Tania I